Archives: FAQs

I have not received my tickets

If you have purchased tickets to Immersive Van Gogh directly through our website, but have not yet received your tickets, you can use the “Ticket Resend” tool found HERE! If the “Ticket Resend” tool was not able to find your order, your original order email may have a typo in it. Please contact the box …

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Making its mark in the heart of Minneapolis The Original Immersive Van Gogh Exhibit Is Coming To Lighthouse Minneapolis. 1515 Central Ave, NE, Minneapolis MN 55413 Renowned for transforming venues into unforgettable art experiences, the Immersive Van Gogh Exhibit strives to highlight the unique architecture of its spaces while integrating influences from its history and …

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I want to change the name on my tickets

The name on your tickets is for buyer & COVID tracing info only and thus there is no change of name required on tickets. Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

I want to upgrade/downgrade

Please contact us at to upgrade your tickets prior to arrival. Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

I need to reschedule

CHANGE OF DATE REQUESTS: To change your ticket dates, please visit Subject to availability. Requests must be made at least 24 hours prior to your scheduled attendance time. Please note a $9.99 per ticket fee will apply for a change of date request for TIMED TICKETS and for FLEX and VIP tickets with a scheduled …

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Hours of Operation

Hours of Operation  August 9th – August 15thMonday | CLOSEDTuesday | CLOSEDWednesday | CLOSEDThursday | 10 am – 10 pmFriday | 9 am – 10 pmSaturday | 9 am – 10 pmSunday | 9 am – 10 pm August 16th – September 5thMonday | 10 am – 10 pmTuesday | 10 am – 10 pmWednesday …

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COVID-19 Update

Safety is our number one priority for all guests attending Immersive Van Gogh Minneapolis. With over 170,000 visitors in Toronto during COVID-19, and zero reported cases associated with the exhibition since opening, we’re proud to be operating an experience where it is safe to GOGH. To ensure your safety, and based on guidance from the …

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