Frequently Asked Questions

Frequently Asked Questions

COVID-19

  • COVID-19 Update

    Safety is our number one priority for all guests attending Immersive Van Gogh Minneapolis. With over 170,000 visitors in Toronto during COVID-19, and zero reported cases associated with the exhibition since opening, we’re proud to be operating an experience where it is safe to GOGH.

    Masks are required over your nose and mouth for the entirety of your visit, regardless of your vaccination status. We have masks at the entryway for any guests who arrive without one.

    To ensure your safety, and based on guidance from the CDC and other government agencies, our walk-in exhibition will operate with enhanced safety measures including:

    • Reduced capacity in line with state guidelines, to ensure all guests have enough space to safely enjoy the experience 
    • Touchless hand sanitization stations placed throughout the venue 
    • Contactless payment encouraged throughout the venue
    • Face coverings required for all staff and guests
    • Social distancing circles projected throughout throughout Gallery 2
    • Enhanced, regular cleaning throughout the day on each floor
    • Contact tracing for all staff and guests

    We will continue to closely monitor the situation daily, and adjust our safety measures accordingly.

    Thanks for your patience and understanding during these challenging times.

  • Mask Policy

    Masks are required over your nose and mouth for the entirety of your visit, regardless of your vaccination status. We have masks at the entryway for any guests who arrive without one.

  • Operations

  • Hours of Operation

    November 8th – November 14th
    Monday | Closed
    Tuesday | Closed
    Wednesday | 11 AM – 5 PM
    Thursday | 11 AM – 9 PM
    Friday | 11 AM – 10 PM
    Saturday | 10 AM – 10 PM
    Sunday | 10 AM – 9 PM

    November 15th – November 21st
    Monday | Closed
    Tuesday | Closed
    Wednesday | 11 AM – 5 PM
    Thursday | 11 AM – 9 PM
    Friday | 11 AM – 10 PM
    Saturday | 11 AM – 9 PM
    Sunday | 11 AM – 8 PM

    November 22nd – November 28th
    Monday | Closed
    Tuesday | Closed
    Wednesday | 11 AM – 8 PM
    Thursday | Closed
    Friday | 12 PM – 9 PM
    Saturday | 12 PM – 9 PM
    Sunday | 12 PM – 8 PM

    November 29th – December 19th
    Monday | Closed
    Tuesday | Closed
    Wednesday | 1 PM – 8 PM
    Thursday | 1 PM – 8 PM
    Friday | 1 PM – 9 PM
    Saturday | 12 PM – 9 PM
    Sunday | 12 PM – 8 PM

    December 20th – December 26th
    Monday | 1 PM – 8 PM
    Tuesday | 1 PM – 8 PM
    Wednesday | 1 PM – 8 PM
    Thursday | 1 PM – 8 PM
    Friday | 11 AM – 6 PM
    Saturday | Closed
    Sunday | 1 PM – 8 PM

    December 20th – December 26th
    Monday | 1 PM – 8 PM
    Tuesday | 1 PM – 8 PM
    Wednesday | 1 PM – 8 PM
    Thursday | 1 PM – 8 PM
    Friday | 11 AM – 5 PM
    Saturday | Closed
    Sunday | 12 PM – 7 PM

    December 27th – January 2nd
    Monday | 1 PM – 8 PM
    Tuesday | 1 PM – 8 PM
    Wednesday | 1 PM – 8 PM
    Thursday | 1 PM – 8 PM
    Friday | 11 AM – 5 PM
    Saturday | 1 PM – 6 PM
    Sunday | 12 PM – 7 PM

    January 3rd – January 9th
    Monday | 11 AM – 6 PM
    Tuesday | Closed
    Wednesday | 1 PM – 8 PM
    Thursday | 1 PM – 8 PM
    Friday | 1 PM – 8 PM
    Saturday | 10 AM – 8 PM
    Sunday | 10 AM – 7 PM

    January 10th – January 23rd
    Monday | Closed
    Tuesday | Closed
    Wednesday | 1 PM – 8 PM
    Thursday | 1 PM – 8 PM
    Friday | 1 PM – 8 PM
    Saturday | 10 AM – 8 PM
    Sunday | 10 AM – 7 PM

    January 17th – January 23rd
    Monday | 11 AM – 6 PM
    Tuesday | Closed
    Wednesday | 1 PM – 8 PM
    Thursday | 1 PM – 8 PM
    Friday | 1 PM – 8 PM
    Saturday | 10 AM – 8 PM
    Sunday | 10 AM – 7 PM

    January 24th – February 6th
    Monday | Closed
    Tuesday | Closed
    Wednesday | 1 PM – 8 PM
    Thursday | 1 PM – 8 PM
    Friday | 1 PM – 8 PM
    Saturday | 10 AM – 8 PM
    Sunday | 10 AM – 7 PM

    The last entry is 40 minutes prior to the close time stated above. Late arrivals will not be permitted entry. Fees may apply if you need to reschedule. Hours of operations are subject to change.

  • Authorized Ticket Sellers

    Warning! Check before you GOGH. If you want to experience the Immersive Van Gogh Exhibit that is taking Chicago by storm and sold out in Los Angeles and San Francisco, ensure you are buying your tickets from VanGoghMSP.com or our verified partners.

    Should you have purchased tickets for our exhibit from any other site other than listed below, please reach out to ticketing@vangoghmsp.com for verification.

    Authorized Ticket Partners To Immersive Van Gogh Minneapolis
    • Vangoghmsp.com
    • Ticketmaster.com
    • Universe.com
    • Restaurant.com

    Other partner sites may too have promotions and access to tickets but these should redirect you to our website VanGoghMSP.com for purchase.

  • Notice Of Filming

    Please be advised that there may be photography, filming, and/or audio recordings taken by Lighthouse Immersive for use in connection with the production of advertising, marketing, news releases, or social content for the Immersive Van Gogh Minneapolis exhibition.

    By entering our exhibit, you irrecoverably consent to and authorize (without compensation) Lighthouse Immersive and/or its approved media outlets to tape, film, record, and photograph you for any purposes whatsoever, in any and all manner without limitation.

    If you do not wish to be subject to the foregoing, please do not enter the exhibit.

  • I Bought My Tickets But...

  • I need to reschedule

    To reschedule your tickets, please visit our Change Of Date Request page.

    Dates and tickets are subject to availability. Requests must be made a minimum of 24 hours prior to your scheduled attendance time.

    Please note there is a $4.99 rescheduling fee per FLEX ticket, and a $9.99 rescheduling fee per Timed ticket.

    Last-minute Change of Date requests will not be honored. In exceptional circumstances, a $9.99 fee will be applied for requests submitted less than 24 hours from your scheduled time slot.

  • I want to upgrade/downgrade

    Please contact us at ticketing@vangoghmsp.com to upgrade your tickets prior to arrival.

    Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

  • I want to change the name on my tickets

    The name on your tickets is for buyer & COVID tracing info only and thus there is no change of name required on tickets.

    Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

  • I have not received my tickets

    If you have purchased tickets to Immersive Van Gogh directly through our website, but have not yet received your tickets, you can use the “Ticket Resend” tool found HERE!

    If the “Ticket Resend” tool was not able to find your order, your original order email may have a typo in it. Please contact the box office to have this rectified.

    TAKE NOTE: Please check your spam/junk folder before contacting the box office.

  • Show Info

  • About Immersive Van Gogh Minneapolis

    From creators of the blockbuster show in Paris seen by over 2 million visitors and still wowing crowds in Toronto, the premiere of the Immersive Van Gogh Exhibit will bring the art of Vincent to life in Minneapolis.

    Experience art like never before – lose yourself in 300,000 cubic feet of flawless projections animating Vincent van Gogh’s oeuvre. Wander through entrancing, moving images that highlight brushstrokes, detail, and color – truly illuminating the mind of the genius.

    You will be immersed in Van Gogh’s works – from his sunny landscapes and night scenes to his portraits and still life paintings. The installation includes the Mangeurs de pommes de terre (The Potato Eaters, 1885), the Nuit étoilée (Starry Night, 1889), Les Tournesols (Sunflowers, 1888), and La Chambre à coucher (The Bedroom, 1889), and so much more.

    Experience the organic landscapes of Van Gogh’s imagination, and journey through his brilliance and madness.

    Astonishing in scale and breathtakingly imaginative, you will experience Van Gogh’s art in a completely new and unforgettable way.

    The exhibit is designed and conceived by Massimiliano Siccardi, with soundtrack by Luca Longobardi, both of whom pioneered immersive digital art experiences in France.
    This exhibition contains sequences of bright flashing lights which may affect visitors who are susceptible to photosensitive epilepsy, as well as others who are sensitive to moving lights. Viewer discretion is advised.

  • Location, Parking & Transit
    Location

    1515 Central Avenue, NE, Minneapolis MN 55413

    Renowned for transforming venues into unforgettable art experiences, the Immersive Van Gogh Exhibit strives to highlight the unique architecture of its spaces while integrating influences from its history and community. Get ready to be transported the second you step inside.

    Parking

    Valet parking is available onsite for $10 + tax per vehicle. There is also an Uber/Lyft drop-off directly outside the venue.

    There are three accessible parking stalls available on a first-come, first-serve basis in front of the building.

    Transit

    The #10 bus drops off one block from the venue.

  • Prohibited and Permissible Personal Items

    We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

    Backpacks and duffle bags are not permitted in the exhibit.

    Prohibited

    • Backpacks and duffle bags
    • Paints and aerosols
    • Indelible markers
    • Weapons of any type
    • Outside food and beverages (including alcohol)
    • Food of any type is not permitted in the gallery
    • Any item deemed by exhibit security or venue management to be inappropriate
    • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
    • Camping chairs
    • Tripods

    Permitted

    • Walkers, mobility scooters, and other mobility aids
    • Service animals – For non-traditional service animals please contact us before your visit.
    • Strollers
    • Diaper bags
    • Cameras – You are welcome to take videos and photos throughout the venue and in the gallery. Please ensure your flash is off while in the gallery.

    Immersive Van Gogh reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us at ticketing@vangoghmsp.com for more information.

  • Exhibit Amenities

    There is a gift shop at the exit of gallery two.

  • Accessibility

  • Bathrooms

    There are bathrooms in the main lobby of the venue with accessible stalls in both men’s and women’s bathrooms.

  • Exhibit

    The entrance to Lighthouse Minneapolis, and the entire venue itself is fully accessible. All areas are on one level and all pathways are fully wheelchair and stroller friendly.

  • Sensory

    Part of the experience is the music, which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request.

    There are some flashing lights, which may be difficult to tolerate for people with photosensitivity.

    The lobby has some tables and chairs available for anyone wishing to step away for a break. You are welcome to re-enter after stepping away.

  • Seating, Mobility Devices & Service Animals

    Wheelchairs, walkers, and scooters are all permitted. We have four first-come, first-serve wheelchairs on-site for those who need it, and a number of folding chairs that can be brought into the exhibit.

    Service animals are permitted, but please be advised the the volume and visuals may be uncomfortable for animals.

  • Accessible Parking

    There are three accessible parking stalls available on a first-come, first-serve basis in front of the building. If the accessible parking spots are full, drivers with an accessibility license plate are invited to use the valet service free of charge.

  • Ticket Info

  • Ticket Types & How to Purchase

    TICKET TYPES

    FLEX Ticket

    • Flexibility to arrive up to 2hrs prior to or after your selected start time (subject to opening times of event)

    • First entry 15 minutes prior to first time slot, last entry 20 minutes after start of last time slot

    VIP Ticket

    • Priority access
    • Van Gogh cushion (to keep)
    • Limited edition poster
    • VIP souvenir laminate
    • Built-in FLEX perks

    Premium Ticket

    • Van Gogh cushions (rental)
    • Limited edition poster

    Basic Ticket

    • Admission only

    Child Ticket

    • Ages 6-16 (children 5 and under do not require a ticket)
    • Admission only
    • Child tickets are not subject to change of date fees

    There are no refunds for the exhibit. Upgrades can be done in advance or at the onsite box office. Please contact us at ticketing@vangoghmsp.com if you would like to upgrade your ticket. Tickets are available online at vangoghmsp.com

  • Ticket Prices
    Peak

    VIP – $99.99
    Premium – FLEX – $64.99
    Basic – Timed – $54.99
    Child – $34.99

    Off-Peak

    VIP – $79.99
    Premium – FLEX – $49.99
    Basic – Timed – $39.99
    Child – $29.99

    Prime

    VIP – $99.99
    Premium – FLEX – $64.99
    Basic – Timed – $54.99
    Child – $34.99

    All tickets are subject to taxes and a $6.99 service fee on top of the above prices.

    Ticket prices are subject to change.

  • Group Tickets

    A group discount of 40% is available for groups of 10 and more. Please visit our group ticket page for pricing and availability.

    For groups larger than 50 people please email us at groups@vangoghpittsburgh.com.

    Discount amount will be applied at checkout.

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